Summary: The SaaS model continues to turn the on-premise software model on its head. In a previous post, I discussed the SaaS model’s impact on software marketing, and sales. In this post I’d like to discuss the model’s impact on services. I’d like to consider this topic from two perspectives:

1. The type of services that are being delivered around on-demand software.
2. The way these services are delivered.

View article at Sandhill